Refund policy

Exchange, Returns and Refunds

Please note if you are making a purchase with Kreative Curio it is assumed you are aware and have gone through our policy.

All our products are handcrafted by traditional artisans in India, resulting in each product being unique and slightly different from one another. Since natural stones, beads are organic in nature (no plastics for us, you or the planet), they may vary slightly.

No return/ refund policy- We pack your orders after Quality check with utmost care and deliver what you see on your phone/Laptop, so the chances are rare that you would like to return/ exchange. However, in any case, we do not offer refunds or returns.

Exchange /Refund Policy- If you receive a broken/damaged product/wrong Product is delivered, you will be eligible for exchange or we will provide refund accordingly.

We do not offer exchange for an alternate product in case the customer doesn’t like the product(s). If you wish to exchange your purchase for an alternate product, we suggest that you return it to obtain store credit and purchase the new item separately. Store Credit is Valid till 1 month from the date of Return.

Steps for exchange-

Write to us at Kreativecurio@gmail.com WhatsApp on 9819247019 within 24 hours of receiving the parcel including a picture  and an unboxing video of the received product.

To be eligible for an exchange, the item must be unused, with tags intact, and in the original packaging along with the box, and any other documents we supplied.

Once you get approval for an exchange, our team will contact you for reverse pick-up.

We will bear the Shipping amount for reverse pickup and re-shipment costs of exchanged items.

Non-Returnable Items

Products purchased under any promotional offer cannot be exchanged/ returned. Please get in touch if you have questions or concerns about your specific item before placing your order.

We don't accept returns on vintage - Afghan jewellery, as they are antique one-of-a-kind pieces that have lasted the test of time and hence may have certain marks, cuts, dents etc which cannot be considered as defects.

We don't accept returns on products bought with credit note. In rare circumstances a return on the same will be accepted. In such a case, the customer is to ship the product to us.

Please note that all custom-made and made-to-order products are made just for you, at your request, hence we don't accept returns on them.

No returns/ exchange on 92.5 silver jewellery.

Conditions Under Which Return/Exchange is Denied

Incorrect or outdated delivery address. Three failed delivery attempts by our courier agent. Package refused by the recipient. Sizing & weight issues - Hence, please carefully review the sizes, weights and other particulars mentioned in the product description before placing the order. Products returned in a used or damaged condition. Minor colour and design variations, as all our products are handmade and the natural stones/pearls used are never the same.

Please take care of these points to avoid any issues:

Please check the size chart before placing orders for the products.

Read product descriptions.

Note:
Cancellations are allowed only before dispatch. Once dispatched, the order cannot be cancelled.